Team

Jessica Freedman, UX Designer

Deepak Jaiswal, Engineer

Mayank Bhutani, Engineer

Ji Yeon Lee, Engineer

Michele Kinsey, Engineer

About DIGITS

Goals

Before

DIGITS Open Group Chat

For this project I was given a list of requirements in Jira from the engineering team and ran with it.

Tools

Figma

FigJam

Adobe Illustrator

T-Mobile DIGITS is a web and mobile app that enables users to use multiple phone numbers on one device while simultaneously allowing them to use multiple devices with one phone number.

  1. Meet the requirements

  2. Improve and modernize the UI without adding an unnecessary lift for developers

Research

I read reviews about DIGITS

I read through previous survey information provided by the team

Competitive Analysis

I looked at other applications that offers group chat including:

Facebook Messenger

Slack

WhatsApp

Discord

I also looked at how native messaging was handled:

iOS native messaging

Android native messaging

Ideation

user flows and sketching

Mockups

Created in Figma

Prototype

Some flows were prototyped

FigJam Flows

Screen mock-up flows with annotations and links to jira tickets

Outcome

The company decided that they didn’t want to proceed with the project and DIGITS lost funding for future improvements. Now it is just being maintained as a proof of concept for T-Mobile APIs.

Next Steps

If I could continue working on the project I would:

  • test with users to find areas of improvement and revise designs

  • Add in accessibility annotations for screen readers, keyboard focus area, and alt tags. I would also create screens for dynamic type.

  • Prepare files for handoff

Takeaways

I learned:

  • Details about the different types of messaging that devices are capable of and how experiences change based on the devices participants are using

  • I learned to use Jira to review requirements, collaborate with teammates, and how to effectively communicate my designs with different teams

  • There is a balance between improving the UI design and not going overboard

Timeline

August 2022 - November 2022

3 Months

Brief

I was given a list of 38 requirements in Jira detailing the functionality that open group chat should offer in DIGITS. I was also given a test account for mobile and web. The challenge was to add in the new functionality while keeping the same look and feel and recreating all the designs in Figma as the team no longer had access to the original documents.

After